TERMS AND CONDITIONS OF SALE

Last updated: July 7, 2026

1. PREAMBLE AND DEFINITIONS​‌​‍

Welcome to the Terms and Conditions of Sale for Gilles Smart Home Playa. This document outlines the terms under which services are provided through our website, gilles-smarthomeplaya.com. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.

1.1 Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

1.2 Purpose

The purpose of these Terms is to define the conditions under which the Company offers its services to Users. These Terms apply to all sales of services made through the Website and are intended to protect both the Company and the User by establishing clear guidelines and expectations.

1.3 Acceptance of Terms

By placing an Order on the Website, the User acknowledges having read, understood, and accepted these Terms without reservation. The Company reserves the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Users are encouraged to review the Terms regularly to ensure they are aware of any updates.

1.4 Legal Framework

These Terms are governed by the laws of Spain, where the Company is established. They comply with applicable consumer protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations. Users have the right to access, rectify, and delete their personal data, as well as other rights detailed in the GDPR.

1.5 Contact Information

For any questions or concerns regarding these Terms, Users may contact the Company at:

This section provides a foundational understanding of the terms under which services are offered by Gilles Smart Home Playa. Users are encouraged to read the entire document to fully understand their rights and obligations.

2. LEGAL INFORMATION ABOUT THE SELLER​‌​‍

2.1 Company Details

The services offered on this website are provided by Gilles Smart Home Playa, a business entity established in Spain. The company operates under the legal form of a "Particulier" and is registered with the registration number KEGI56032268A. The company does not have an applicable VAT number.

2.2 Contact Information

For any inquiries or issues related to the services provided, you can contact Gilles Smart Home Playa through the following means:

2.3 Website and Hosting

The official website for Gilles Smart Home Playa is gilles-smarthomeplaya.com. The website is hosted by OVH France, a reputable hosting provider. The contact details for OVH France are as follows:

2.4 Publishing Director

The publishing director responsible for the content on the website is Gilles Klein.

This section provides all necessary legal information about the seller, ensuring transparency and compliance with applicable laws and regulations.

3. PURPOSE AND SCOPE​‌​‍

3.1 Purpose

The purpose of these Terms and Conditions of Sale is to define the rights and obligations of both the seller, Gilles Smart Home Playa, and the customer in the context of the sale of services offered on the website gilles-smarthomeplaya.com. These terms govern the entire service lifecycle from order to execution, ensuring compliance with applicable laws and regulations in Spain and the European Union.

3.2 Scope

These terms apply to all sales of services conducted through the website, regardless of the customer's location, and are intended for both consumers and businesses (B2B and B2C). They cover the entire process from the selection of services, account creation, order placement, payment, and confirmation, to the provision of services. The document ensures that all transactions are conducted in a transparent, fair, and lawful manner, in accordance with the Consumer Rights Act and other relevant consumer protection laws.

3.3 Legal Framework

The terms are established in compliance with the General Data Protection Regulation (GDPR), ensuring the protection of personal data and privacy of all users. They also adhere to the ePrivacy Directive concerning electronic communications and consent for cookies. The document outlines the legal bases for data processing, information obligations, and the rights of data subjects, including access, rectification, and erasure.

3.4 Exclusions

These terms explicitly exclude any mention of physical delivery, shipping, or tracking, as the services provided do not involve the delivery of physical goods. The scope is strictly limited to the provision of digital or service-based offerings, with no physical product shipment involved.

3.5 Acceptance

By accessing and using the services of Gilles Smart Home Playa, customers acknowledge and agree to be bound by these Terms and Conditions of Sale. It is the customer's responsibility to read and understand these terms before engaging in any transaction on the website. Any deviation from these terms must be agreed upon in writing by both parties.

3.6 Modifications

Gilles Smart Home Playa reserves the right to modify these terms at any time. Any changes will be communicated to customers through the website, and continued use of the services will constitute acceptance of the revised terms. Customers are encouraged to review these terms regularly to stay informed of any updates.

4. SERVICE CHARACTERISTICS AND ACCESS​‌​‍

4.1 Description of Services

Gilles Smart Home Playa offers a range of services designed to enhance and automate home environments. These services are tailored to meet the specific needs of each client, ensuring a personalized experience. The services provided include, but are not limited to, smart home consultations, installation of smart devices, and ongoing maintenance and support. Each service is described in detail on our website, gilles-smarthomeplaya.com, where clients can find comprehensive information about the features and benefits of each offering.

4.2 Access to Services

Access to our services is facilitated through our online platform. Clients must create an account or log in to an existing account to initiate the service selection process. This account creation is necessary to manage service bookings, track service history, and facilitate communication between the client and Gilles Smart Home Playa.

4.3 Service Availability

The availability of services is subject to scheduling and resource constraints. Clients can view available dates and times for service appointments through our online booking system. Gilles Smart Home Playa strives to accommodate client preferences; however, service availability is not guaranteed and may vary based on demand and operational capacity.

4.4 Service Modifications

Gilles Smart Home Playa reserves the right to modify the characteristics of its services at any time to improve quality or adapt to technological advancements. Clients will be notified of any significant changes to the services they have booked. Such modifications will not affect the core functionality of the services already purchased unless explicitly agreed upon by the client.

4.5 Technical Requirements

To access and utilize our services, clients must ensure that their home environment meets the necessary technical requirements. This may include having a stable internet connection, compatible smart devices, and any other prerequisites specified in the service description. Gilles Smart Home Playa is not responsible for any service disruptions caused by the client's failure to meet these requirements.

4.6 Client Responsibilities

Clients are responsible for providing accurate and complete information during the service booking process. This includes ensuring that all necessary access and permissions are granted to Gilles Smart Home Playa personnel to perform the services. Clients must also adhere to any instructions provided by our team to ensure the successful delivery of services.

4.7 Limitations of Service

While Gilles Smart Home Playa endeavors to provide uninterrupted access to its services, certain factors beyond our control, such as technical issues or force majeure events, may affect service delivery. In such cases, we will make reasonable efforts to resolve the issues promptly and minimize any inconvenience to our clients.

By engaging with Gilles Smart Home Playa's services, clients acknowledge and agree to the terms outlined in this section, ensuring a clear understanding of the service characteristics and access provisions.

5. PRICES AND PAYMENT METHODS​‌​‍

5.1 Prices

All prices for services offered by Gilles Smart Home Playa on the website gilles-smarthomeplaya.com are displayed in total, including all applicable taxes (TTC). The prices are clearly indicated next to each service description and are subject to change at any time. However, any changes will not affect orders that have already been confirmed. The prices are expressed in Euros (€) unless otherwise stated.

5.2 Payment Methods

Payments for services must be made through the secure payment gateway provided on our website. We accept the following payment methods: credit card and payment link. The payment process is designed to be secure and efficient, ensuring that your financial information is protected at all times.

5.3 Payment Process

  1. Selection of Service: The client selects the desired service from our offerings.
  2. Account Creation: The client must create an account or log in to proceed with the purchase.
  3. Order Confirmation: The client provides the necessary information to complete the order.
  4. Payment Execution: The client completes the payment using one of the accepted methods.
  5. Booking Confirmation: Upon successful payment, a confirmation email is sent to the client with the service details.

5.4 Payment Security

We utilize industry-standard encryption technologies to ensure the security of your payment information. Our payment gateway complies with the highest security standards to protect your data against unauthorized access.

5.5 Currency and Conversion

All transactions are processed in Euros (€). If you are making a payment from a different currency, your bank or payment provider may apply a conversion rate and additional fees, for which Gilles Smart Home Playa is not responsible.

5.6 Invoicing

Upon completion of the payment, an invoice will be generated and sent to the client's registered email address. This invoice will serve as proof of purchase and will include a breakdown of the services purchased, the total amount paid, and any applicable taxes.

5.7 Late Payments

In the event of a late payment, Gilles Smart Home Playa reserves the right to suspend or cancel the provision of services until full payment is received. Any costs incurred due to late payment, including interest and collection fees, will be the responsibility of the client.

5.8 Disputes and Refunds

Any disputes regarding payments should be addressed to our customer service team at contact@gilles-smarthomeplaya.com. Refunds, if applicable, will be processed using the original payment method, subject to our refund policy and the legal right of withdrawal as detailed in section 7 of these terms and conditions.

6. SERVICE PROVISION PROCESS​‌​‍

6.1 Overview

The service provision process at Gilles Smart Home Playa is designed to ensure a seamless and efficient experience for our clients. This section outlines the steps involved from the initial selection of services to the final execution, emphasizing our commitment to transparency and customer satisfaction.

6.2 Service Selection

Clients begin by selecting the desired service from our offerings on gilles-smarthomeplaya.com. Each service is accompanied by a detailed description, including the scope, expected outcomes, and any prerequisites necessary for successful execution.

6.3 Scheduling

Once a service is selected, clients can schedule their preferred dates and times, subject to availability. Our scheduling system is designed to accommodate client preferences while ensuring optimal resource allocation. Clients will receive immediate feedback on available slots, allowing for efficient planning.

6.4 Account Creation and Login

To proceed with an order, clients must create an account or log in to their existing account. This step ensures that we can provide personalized service and maintain accurate records of client interactions. Account creation requires basic personal information, which is handled in compliance with our privacy policy.

6.5 Order Confirmation

After selecting a service and scheduling, clients will be prompted to confirm their order by providing necessary details. This includes any specific requirements or preferences related to the service. Clients are encouraged to review all information carefully before proceeding to payment.

6.6 Payment

Payment is the final step in the order process. Clients can complete their transactions using our secure payment gateway, which accepts various methods including card and link payments. All prices are displayed inclusive of taxes (TTC), ensuring transparency and clarity.

6.7 Confirmation and Details

Upon successful payment, clients will receive an email confirmation containing all relevant details of the service, including the scheduled date and time, service specifics, and any additional instructions. This confirmation serves as a formal acknowledgment of the order and the terms agreed upon.

6.8 Service Execution

The service will be executed at the scheduled time or as described in the service conditions. Our team is committed to delivering high-quality services that meet or exceed client expectations. Any changes to the scheduled service will be communicated promptly, and clients will have the opportunity to reschedule if necessary.

6.9 Client Responsibilities

Clients are responsible for ensuring that all prerequisites for the service are met prior to execution. This includes providing access to necessary locations or systems and ensuring that any required preparations are completed. Failure to meet these responsibilities may result in delays or additional charges.

6.10 Feedback and Support

After the service is provided, clients are encouraged to provide feedback on their experience. Our customer support team is available to address any concerns or questions that may arise, ensuring ongoing satisfaction and continuous improvement of our services.

By following these steps, Gilles Smart Home Playa ensures a professional and efficient service provision process, aligned with our commitment to quality and customer satisfaction.

7. RIGHT OF WITHDRAWAL​‌​‍

7.1 General Right of Withdrawal

In accordance with applicable consumer protection laws, consumers have the right to withdraw from a service contract within 14 days without providing any reason. This withdrawal period will expire 14 days after the day on which the contract is concluded.

7.2 Exercising the Right of Withdrawal

To exercise the right of withdrawal, you must inform Gilles Smart Home Playa of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form provided, but it is not obligatory.

7.3 Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

7.4 Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of services if the service has been fully performed, and if the performance has begun with the consumer's prior express consent and with the acknowledgment that they will lose their right of withdrawal once the contract has been fully performed.

Additionally, the right of withdrawal is not applicable to:

7.5 Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To: Gilles Smart Home Playa
Calle 26 entre 10 y 20 Lote 1. 102 Kaan, Col. Centro, (MX) 77710 Playa del Carmen
Email: contact@gilles-smarthomeplaya.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service:

(*) Delete as appropriate.

This section ensures compliance with the applicable consumer protection laws and provides clear instructions for consumers wishing to exercise their right of withdrawal.

8. LEGAL AND COMMERCIAL WARRANTIES​‌​‍

8.1 Legal Warranty

Under applicable consumer protection laws, including the Spanish Ley General para la Defensa de los Consumidores y Usuarios, consumers are entitled to a legal warranty ensuring that the services provided by Gilles Smart Home Playa conform to the contract. This warranty covers any lack of conformity that becomes apparent within two years from the date of service provision.

8.2 Commercial Warranty

In addition to the legal warranty, Gilles Smart Home Playa may offer a commercial warranty for certain services. This warranty is an additional benefit and does not affect the consumer's rights under the legal warranty.

8.3 Warranty Claims

To make a warranty claim, consumers should contact Gilles Smart Home Playa using the contact information provided in these terms. Claims should include a detailed description of the issue, proof of purchase, and any relevant documentation.

8.4 Limitation of Liability

The warranties provided herein are exclusive and in lieu of all other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Gilles Smart Home Playa's liability is limited to the value of the service provided, except where such limitation is prohibited by law.

8.5 Governing Law

These warranty terms are governed by the laws of Spain. Any disputes arising from or related to these warranties shall be subject to the exclusive jurisdiction of the courts of Spain.

Note: This section is intended to provide a summary of your rights under the legal and commercial warranties. For a complete understanding of your rights, please refer to the applicable consumer protection laws or seek legal advice.

9. LIABILITIES AND EXCLUSIONS​‌​‍

9.1 General Liability

Gilles Smart Home Playa, hereinafter referred to as the "Company", shall not be held liable for any damages, direct or indirect, that may arise from the use of the services provided on the website gilles-smarthomeplaya.com. The Company provides services on an "as is" and "as available" basis, and makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, or products included on this site.

9.2 Limitation of Liability

To the fullest extent permissible by applicable law, the Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The Company does not warrant that the services, information, content, materials, or products included on this site are free of viruses or other harmful components. The Company will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

9.3 Exclusions

The Company shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

9.4 User Responsibility

Users of the services provided by the Company are responsible for ensuring that their use of the services complies with all applicable laws and regulations. The Company shall not be liable for any unauthorized use of the services by the user. Users agree to indemnify and hold the Company harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to their use of the services.

9.5 Third-Party Links

The website may contain links to third-party websites that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites. By using the services, users expressly relieve the Company from any and all liability arising from their use of any third-party website.

9.6 Severability

If any provision of these terms and conditions is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these terms and conditions unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

9.7 Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Spain, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Spain.

10. FORCE MAJEURE​‌​‍

10.1 Definition of Force Majeure

In the context of these Terms and Conditions of Sale, force majeure refers to any unforeseeable and unavoidable event beyond the reasonable control of Gilles Smart Home Playa that prevents or delays the performance of its obligations under this agreement. Such events may include, but are not limited to, natural disasters (such as earthquakes, floods, or hurricanes), acts of war, terrorism, civil unrest, strikes, lockouts, pandemics, governmental actions, or any other similar events that could not have been anticipated or mitigated by reasonable measures.

10.2 Impact on Obligations

In the event of a force majeure occurrence, Gilles Smart Home Playa shall be relieved from its obligations under these Terms and Conditions of Sale to the extent and for the duration that the performance of such obligations is impeded by the force majeure event. The company shall not be held liable for any delay or failure in the performance of its contractual duties due to such events.

10.3 Notification and Mitigation

Upon the occurrence of a force majeure event, Gilles Smart Home Playa shall promptly notify the affected parties, providing details of the nature and expected duration of the event. The company shall make all reasonable efforts to mitigate the effects of the force majeure event and resume performance of its obligations as soon as practicable.

10.4 Termination Due to Prolonged Force Majeure

If the force majeure event persists for a period exceeding thirty (30) days, either party may terminate the affected services by providing written notice to the other party. In such cases, any payments made for services not rendered due to the force majeure event shall be refunded to the client, subject to any applicable deductions for services already provided.

10.5 Exclusions

Force majeure shall not include events that are caused by the negligence or willful misconduct of Gilles Smart Home Playa or any of its agents or employees. Additionally, financial difficulties or changes in market conditions shall not be considered force majeure events under this agreement.

By including this force majeure clause, Gilles Smart Home Playa ensures that both parties are aware of the potential impact of unforeseen events on the contractual obligations and provides a framework for addressing such situations in a fair and reasonable manner.

11. INTELLECTUAL PROPERTY​‌​‍

11.1 Ownership of Intellectual Property

All content, materials, and intellectual property available on the website Gilles Smart Home Playa (hereinafter referred to as "the Website"), including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, page layout, underlying code, and software, are the property of Gilles Smart Home Playa or its licensors. These are protected by applicable intellectual property laws, including copyright, trademark, and patent laws.

11.2 License to Use

Subject to your compliance with these Terms and Conditions, Gilles Smart Home Playa grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Website for personal, non-commercial purposes. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

11.3 Restrictions

You must not:

11.4 Trademarks

All trademarks, service marks, and trade names of Gilles Smart Home Playa used on the Website are trademarks or registered trademarks of Gilles Smart Home Playa. Any use of such marks without the prior written consent of Gilles Smart Home Playa is strictly prohibited.

11.5 User-Generated Content

By submitting any content (including but not limited to comments, reviews, and suggestions) to the Website, you grant Gilles Smart Home Playa a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Gilles Smart Home Playa for all claims resulting from content you supply.

11.6 Reporting Intellectual Property Infringements

If you believe that any content on the Website infringes your intellectual property rights, please contact us at contact@gilles-smarthomeplaya.com with a detailed description of the alleged infringement. Gilles Smart Home Playa will investigate the matter and take appropriate action, which may include removing the infringing content.

By using the Website, you acknowledge and agree to respect the intellectual property rights of Gilles Smart Home Playa and third parties. Failure to comply with this section may result in termination of your access to the Website and legal action.

12. PERSONAL DATA PROTECTION​‌​‍

12.1 Data Controller

Gilles Smart Home Playa, located at Calle 26 entre 10 y 20 Lote 1. 102 Kaan, Col. Centro, (MX) 77710 Playa del Carmen, is the data controller responsible for the processing of personal data collected through the website gilles-smarthomeplaya.com.

12.2 Legal Bases for Processing

The processing of personal data is conducted in accordance with Article 6 of the GDPR, which includes:

12.3 Data Subject Rights

Under the GDPR, you have the following rights regarding your personal data:

12.3.1 Right of Access

You have the right to request access to your personal data and obtain information about how it is processed.

12.3.2 Right to Rectification

You can request the correction of inaccurate or incomplete personal data.

12.3.3 Right to Erasure

You have the right to request the deletion of your personal data under certain conditions.

12.3.4 Right to Restriction of Processing

You can request the restriction of processing your personal data in specific circumstances.

12.3.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

12.3.6 Right to Object

You can object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

12.3.7 Right to Withdraw Consent

You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

12.4 Information Obligations and Transparency

In compliance with Articles 12-14 of the GDPR, we ensure that all information provided to you is concise, transparent, intelligible, and easily accessible. We will inform you about the purposes of data processing, the categories of data processed, and any third parties involved.

12.5 Data Breach Notification

In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours, as required by Articles 33-34 of the GDPR, unless the breach is unlikely to result in a risk to your rights and freedoms.

12.6 Cross-Border Data Transfers

We ensure that any transfer of personal data outside the European Economic Area (EEA) is conducted in compliance with GDPR requirements, using mechanisms such as Standard Contractual Clauses (SCCs), Adequacy Decisions, or Binding Corporate Rules (BCRs).

12.7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. For detailed information on the types of cookies used, their purposes, and how to manage your preferences, please refer to our Cookie Policy.

12.8 Contact Information

For any inquiries or to exercise your rights, please contact us at:

We are committed to protecting your privacy and ensuring the security of your personal data.

13. DISPUTES AND APPLICABLE LAW​‌​‍

13.1 Governing Law

These Terms and Conditions of Sale are governed by and construed in accordance with the laws of Spain. Any legal issues arising from or related to the use of this website or the services provided by Gilles Smart Home Playa shall be subject to the jurisdiction of the courts located in Spain, unless otherwise required by mandatory consumer protection laws.

13.2 Jurisdiction

In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the courts of Spain. This provision does not affect your statutory rights as a consumer to bring proceedings in the jurisdiction of your residence.

13.3 Alternative Dispute Resolution

While Gilles Smart Home Playa does not currently participate in any specific alternative dispute resolution (ADR) procedures, we are committed to resolving any disputes amicably. Consumers are encouraged to contact our customer service team to seek a resolution before pursuing legal action.

13.4 EU Online Dispute Resolution Platform

In accordance with EU Regulation No. 524/2013, consumers residing in the European Union have the option to resolve disputes through the EU Online Dispute Resolution platform. This platform provides a simple, efficient, fast, and low-cost out-of-court solution to disputes related to online transactions. The platform is accessible at https://ec.europa.eu/consumers/odr.

13.5 Limitation of Actions

Any claim or cause of action you may have with respect to Gilles Smart Home Playa must be commenced within one (1) year after the claim or cause of action arises, or such claim or cause of action is barred.

13.6 Severability

If any provision of these Terms and Conditions of Sale is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

13.7 Waiver

No waiver by Gilles Smart Home Playa of any breach or default under these Terms and Conditions of Sale shall be deemed to be a waiver of any preceding or subsequent breach or default.

14. CUSTOMER SERVICE AND MEDIATION​‌​‍

14.1 Customer Service

Gilles Smart Home Playa is committed to providing exceptional customer service. Customers can reach our support team for any inquiries, issues, or assistance related to our services. Our customer service is available through the following channels:

14.2 Mediation

In the event of a dispute that cannot be resolved through our customer service, Gilles Smart Home Playa does not currently designate a specific mediation entity. However, we are committed to resolving disputes amicably and encourage customers to contact us directly to discuss any concerns.

14.3 Online Dispute Resolution

For customers within the European Union, the European Commission provides an Online Dispute Resolution (ODR) platform, which can be accessed at https://ec.europa.eu/consumers/odr. This platform offers a simple, efficient, fast, and low-cost out-of-court solution to disputes related to online transactions.

14.4 Governing Law and Jurisdiction

These Terms and Conditions of Sale are governed by the laws of Spain. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Spain, unless otherwise required by applicable consumer protection laws.

14.5 Final Provisions

We reserve the right to modify these Terms and Conditions of Sale at any time. Customers will be notified of any significant changes through our website or via email. Continued use of our services following any changes constitutes acceptance of the new terms.

For further assistance or information, please do not hesitate to contact our customer service team.