GENERAL TERMS AND CONDITIONS OF SALE

Last updated: September 28, 2026

1. PREAMBLE AND DEFINITIONS​‌​‍

1.1 Introduction

These General Terms and Conditions of Sale (hereinafter "GTC") govern the sales of software licenses concluded between the company LAUYAN SOFTWARE, a limited liability company (SARL) registered with the RCS Versailles 482 806 155, whose registered office is located at 16 rue du Général de Gaulle, 78120 Rambouillet, France, and its customers, whether the order is placed from the site lauyan.com or from one of its software.

1.2 Definitions

1.3 Acceptance of the GTC

Before validating their Order, the Customer accepts these GTC by checking an unchecked box. They also acknowledge having read the Company's privacy policy.

1.4 Modifications to the GTC

The Company may modify these GTC at any time. The GTC applicable to an Order are those accepted by the Customer at the time of that Order.

1.5 Language of the Contract

These GTC are drafted in French. In case of translation, only the French version is authoritative.

2. LEGAL INFORMATION ABOUT THE SELLER​‌​‍

2.1 Identification

2.2 Contact Information

2.3 Site Hosting

The Site is hosted by OVH SAS, 2 rue Kellermann, 59100 Roubaix, France.

3. PURPOSE AND SCOPE​‌​‍

3.1 Purpose

These GTC define the rights and obligations of the parties in the context of the remote sale of Licenses by the Company.

3.2 Scope

These GTC apply to all Orders, whether the Customer is a consumer or a professional, located in France or abroad. In relations between professionals, they constitute the sole basis of commercial negotiation within the meaning of Article L441-1 of the Commercial Code.

Free editions of the Software do not result in any sale and are not covered by these GTC.

4. PRODUCT CHARACTERISTICS AND ASSOCIATED SERVICES​‌​‍

4.1 Description of the Software

The Software is downloadable desktop software for Windows and macOS. The essential characteristics of each Software and each edition, as well as the required technical configuration, are presented on the Site or in the Software before the Order. No physical delivery takes place.

4.2 Provision of the License Key

The license key is sent to the Customer by e-mail upon payment confirmation. The Customer activates it by entering it into the Software.

4.3 Updates

Updates to the acquired version are provided free of charge. The next major version of a Software is subject to a separate and paid license.

4.4 Compatibility

It is the Customer's responsibility to verify, before the Order, that their equipment meets the required technical configuration indicated on the Site or in the Software.

4.5 Associated Online Services

The Software uses online services operated by the Company: activation and verification of the License, verification of update availability, integrated support, and, for certain functions, artificial intelligence. The data processed on this occasion are described in the privacy policy.

The sites and stores that the Customer creates with the Software are hosted by the host of their choice. The Company does not operate them and does not access their data.

4.6 Support

Support is accessible from the Software, via the integrated support function, or by e-mail at contact@lauyan.com.

5. PRICES AND PAYMENT METHODS​‌​‍

5.1 Prices

Prices are indicated in euros, all taxes included. The Company may modify them at any time; the applicable price is the one displayed at the time of Order validation.

5.2 Payment Methods

Payment is made on the secure Stripe payment page. The payment methods are those offered on this page, depending on the Customer's country: credit card, PayPal, Apple Pay, Google Pay, Link, bank transfer, or other means.

5.3 Payment Security

Payment data is entered on the page hosted by Stripe and processed by this provider.

5.4 Payment by Transfer

In case of payment by transfer, the license key is sent upon receipt of full payment. The Company may suspend or cancel an Order in case of non-payment or suspected fraud.

5.5 Refunds

Any refund is made by the same payment method used during the Order, unless the Customer expressly agrees to another method.

6. CONCLUSION OF THE CONTRACT​‌​‍

In accordance with Article 1127-1 of the Civil Code, the Order follows the following steps.

6.1 Choice of Offer

The Customer chooses, from the Site or from the Software, the desired Software and edition.

6.2 Order Verification and Acceptance

Before validating their payment, the Customer can verify the details of their Order and its total price, and correct any input errors or return to previous steps.

The Customer accepts these GTC and acknowledges having read the privacy policy.

By means of a separate, unchecked box, the Customer can also:

Acceptance of the GTC does not constitute this consent or acknowledgment.

6.3 Payment

The Customer validates their Order by making the payment on the secure Stripe page. The Contract is concluded upon payment confirmation.

6.4 Order Confirmation

After payment confirmation, the Customer receives a confirmation e-mail containing their license key, summarizing the essential elements of the Order, and providing access to the invoice. This e-mail confirms, if applicable, this consent and acknowledgment (Article L221-13 of the French Consumer Code (Code de la consommation)).

6.5 Activation

The Customer activates their License by entering the license key into the Software.

7. RIGHT OF WITHDRAWAL​‌​‍

7.1 Principle

The Consumer Customer has a period of fourteen (14) days from the conclusion of the Contract to exercise their right of withdrawal, without having to justify their decision (Article L221-18 of the French Consumer Code (Code de la consommation)).

7.2 Loss of the Right of Withdrawal

The Software is digital content not supplied on a physical medium. The right of withdrawal is lost as soon as execution begins, in accordance with Article L221-28, 13° of the French Consumer Code (Code de la consommation), only if the following three conditions are met:

  1. the Customer has given, before payment, their prior express consent for execution to begin before the end of the withdrawal period;
  2. the Customer has acknowledged that they thus lose their right of withdrawal;
  3. the Company has confirmed this consent and acknowledgment on a durable medium, via the Order confirmation e-mail (Article L221-13 of the French Consumer Code (Code de la consommation)).

This consent and acknowledgment are collected by means of the separate unchecked box described in Article 6.2. If one of these conditions is not met, the fourteen-day right of withdrawal fully applies.

7.3 Exercise Modalities

To exercise their right of withdrawal, the Customer informs the Company of their decision before the deadline, by means of an unambiguous declaration sent by e-mail to contact@lauyan.com, or by using the standard form reproduced in Article 7.5.

7.4 Effects of Withdrawal

The Company refunds all amounts paid without undue delay and at the latest within fourteen (14) days from the date it is informed of the withdrawal decision (Article L221-24 of the French Consumer Code (Code de la consommation)). The refund is made by the same payment method used for the Order, unless the Customer expressly agrees to another method, and incurs no fees for the Customer.

The corresponding license key is deactivated.

7.5 Standard Withdrawal Form (where the right has not been lost)

This form may only be used if the right of withdrawal has not been lost under the conditions of Article 7.2, for example where the order has been paid but the software has been neither downloaded nor activated.

(Annex to Article R221-1 of the French Consumer Code (Code de la consommation). Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of LAUYAN SOFTWARE, 16 rue du Général de Gaulle, 78120 Rambouillet, contact@lauyan.com:

I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the good (*)/for the provision of services (*) below:

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

8. LEGAL GUARANTEES​‌​‍

8.1 Legal Guarantee of Conformity of Digital Content

The Company is bound by the legal guarantee of conformity of digital content and services provided for in Articles L224-25-12 and following of the French Consumer Code (Code de la consommation). It is liable for conformity defects that appear within two years from the provision of the Software and provides the necessary updates to maintain the Software's conformity.

In case of non-conformity, the Consumer Customer is entitled to have the Software brought into conformity. Failing this, they may obtain a price reduction or the termination of the Contract, under the conditions provided by these articles.

Legal guarantee of conformity of digital content and digital services (annex to Article D. 211-3 of the French Consumer Code (Code de la consommation))

The consumer has a period of two years from the provision of the digital content or digital service to obtain the implementation of the legal guarantee of conformity in case of a conformity defect. During a period of one year from the date of provision, the consumer is only required to establish the existence of the conformity defect and not the date of its appearance.

The legal guarantee of conformity entails the obligation to provide all necessary updates to maintain the conformity of the digital content or digital service.

The legal guarantee of conformity gives the consumer the right to have the digital content or digital service brought into conformity without undue delay following their request, without charge and without major inconvenience to them.

The consumer may obtain a price reduction while retaining the digital content or digital service or may terminate the contract by obtaining a full refund against renunciation of the digital content or digital service, if:

1° The professional refuses to bring the digital content or digital service into conformity;

2° The conformity of the digital content or digital service is delayed unjustifiably;

3° The conformity of the digital content or digital service cannot occur without costs imposed on the consumer;

4° The conformity of the digital content or digital service causes a major inconvenience to the consumer;

5° The non-conformity of the digital content or digital service persists despite the professional's attempt to bring it into conformity remaining unsuccessful.

The consumer also has the right to a price reduction or contract termination when the conformity defect is so serious that it justifies immediate price reduction or contract termination. The consumer is then not required to request the conformity of the digital content or digital service beforehand.

In cases where the conformity defect is minor, the consumer is only entitled to contract termination if the contract does not provide for the payment of a price.

Any period of unavailability of the digital content or digital service for its return to conformity suspends the guarantee that remained to run until the provision of the digital content or digital service again in conformity.

The rights mentioned above result from the application of Articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code (Code de la consommation).

The professional who obstructs in bad faith the implementation of the legal guarantee of conformity incurs a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 242-18-1 of the French Consumer Code (Code de la consommation)).

The consumer also benefits from the legal guarantee against hidden defects under Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles them to a price reduction if the digital content or digital service is retained or a full refund against renunciation of the digital content or digital service.

8.2 Legal Guarantee Against Hidden Defects

The Company is bound by the guarantee against hidden defects provided for in Articles 1641 and following of the Civil Code. The action must be brought within two years from the discovery of the defect. The Customer may then choose between the resolution of the sale and a reduction of the price (Article 1644 of the Civil Code).

8.3 Implementation

To implement a guarantee, the Customer writes to contact@lauyan.com describing the observed defect and indicating their license key or attaching the Order confirmation e-mail.

9. LIABILITY​‌​‍

9.1 Company's Liability

The Company is responsible for the proper execution of the Contract under the conditions provided by law.

9.2 Limitation of Liability Towards Professional Customers

Towards Professional Customers, the Company's liability is limited to direct and foreseeable damages resulting from a proven fault in the execution of its contractual obligations. It cannot be held liable for indirect or immaterial damages, such as loss of profits, revenue, data, or operation.

This limitation does not apply to Consumer Customers.

9.3 Customer's Liability

The Customer uses the Software in accordance with the law, these GTC, and the license conditions. They are solely responsible for the content they create with the Software, including the sites and stores they publish with the host of their choice.

10. FORCE MAJEURE​‌​‍

10.1 Definition

A force majeure event is any event beyond the control of the party suffering it, which could not reasonably have been foreseen at the time of the conclusion of the Contract and whose effects cannot be avoided by appropriate measures (Article 1218 of the Civil Code).

10.2 Effects

The obligations of the affected party are suspended during the duration of the event. This party informs the other as soon as possible.

10.3 Termination

If the impediment lasts beyond thirty (30) consecutive days, each party may terminate the Contract by written notification, without damages. The Customer is then refunded the amounts paid for a service not provided.

11. INTELLECTUAL PROPERTY​‌​‍

11.1 Company's Rights

The elements of the Site (texts, images, graphics, logos, icons, sounds, software) are protected by intellectual property rights and belong to the Company or its partners.

11.2 Site Consultation

The Customer may consult the content of the Site for personal and professional purposes. Any reproduction, representation, or modification of the Site or its content, in whole or in part, without the prior written authorization of the Company is prohibited and constitutes an infringement sanctioned by the Intellectual Property Code.

11.3 Trademarks

The trademarks and logos appearing on the Site, whether registered or not, belong to the Company or its partners. Any reproduction without express authorization is prohibited.

11.4 Hyperlinks

Links established from the Site to other sites do not engage the responsibility of the Company.

11.5 Software

The Order grants the Customer a license to use the Software under the license conditions accompanying it; it does not entail any transfer of ownership. Subject to the rights recognized by Article L122-6-1 of the Intellectual Property Code, the Customer is prohibited from reproducing, modifying, or distributing the Software.

12. PERSONAL DATA​‌​‍

The personal data necessary for the Order, License activation, billing, and support are processed by the Company under the conditions described in its privacy policy, which the Customer acknowledges having read. They are not used for any commercial prospecting purposes.

To exercise their rights, the Customer writes to contact@lauyan.com. They may also file a complaint with the CNIL.

13. APPLICABLE LAW AND JURISDICTION​‌​‍

These GTC and the Contract are subject to French law.

The Consumer Customer may bring the matter before the competent court according to legal rules, including that of their domicile.

Between professionals, any dispute falls under the jurisdiction of the courts of Versailles.

14. CUSTOMER SERVICE AND COMPLAINTS​‌​‍

14.1 Contact

14.2 Complaints

Complaints are addressed by e-mail or postal mail. The Company responds to any complaint as soon as possible.